Monitoring

“When there’s nobody physically on site, a monitored alarm is your first line of defense.”

Prime Alarms monitored alarm systems are connected to a secure base, which uses state-of-the-art computer and telecommunication technology in combination with highly trained personnel, providing safety to our customers at an affordable price. around the clock – 24/7/365.

When an alarm is triggered you can be sure we’ll take immediate action to protect your premises as quickly as possible. We contact the assigned personnel immediately along with the Fire Department or Police.

A big bonus is most insurance companies offer discounts for properties protected by monitored alarm systems. A monitored security alarm is all about added peace of mind with professionals protecting your property and providing fast backup when you need it most.

All fire-monitoring systems send a signal to our central station every 24 hours to let you know that the system is operating normally and is not having any technical problems.

So how does alarm monitoring work?

1. We can see in an instant when an alarm is activated. Your phone line will send us details and location of the activation, so we know how best to respond.
2. In case of a burglary alarm activation we’ll follow your instructions. This could mean contacting you or working through a contact list to receive further instructions, or we’ll notify the appropriate emergency services on your behalf.
3. In the event of a Fire Alarm activation we’ll notify the Fire Department immediately and notify the building manager or owner, as per NYC fire code requirement.
4. When a trouble signal is received we take corrective action with the building owner or representative’s approval.